About eBilling

eBilling refers to receiving your bills electronically via your email instead of in the post. eBilling makes things convenient by centralising your bills, reducing your paperwork and keeping things environmentally friendly.

eBills have summarised information of payment methods, messages and inserts that you’d otherwise find in the envelope.

When you choose eBilling, you'll receive a summary of the key information along with a temporary link to download a PDF copy of your detailed bill instead of being mailed one.

Switch between eBilling and paper bills

If you would like to switch to eBilling or back to paper bills, you can set this up inMy Account:

1. From the 'Overview tab', select your name in the top right corner, then ‘Account Settings’
2. Select 'Billing and Payments'
3. Scroll down to the 'Bill notifications' option, and toggle eBilling on or off.

To learn about the fees and charges associated with paper bills, visitFees and charges on your energy bill.

View and download your bills online

The best way to view, manage and pay your bills is in My Account or the AGL app.

To view your most recent bill inMy Account, go to the 'Billing' tab and select 'Download your PDF bill'. Previous bills are also available for download.

To view your bills in theAGL app, tap the Billing tab, then Bill History.

Still receiving paper bills?

If you've swapped to eBilling but still receive paper bills, log in toMy Accountto check that:

• your email address has been registered correctly in ‘Update my details’; and
• eBilling is setup correctly by going into the Billing and Payments section.

Haven't set up My Account yet?Register now.

Related topics

Billing options

Pay your bill now

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Understand your energy bill